Free Shipping

Free UK Shipping: On orders over £150.

Free EU Shipping: On orders over £300.

Please note: If you return an item that was part of a free shipping offer and are requesting a monetary refund (rather than an exchange or credit note), the delivery cost will be deducted from your refund.

UK Delivery (Royal Mail)

We offer the following delivery options for the UK:

Royal Mail Tracked 24: Usually takes 1-2 working days (note: delivery times are a guideline and not guaranteed).

Royal Mail Tracked 48: Typically takes 3-5 working days, but may take longer in some cases. This is a tracked and signature-required service.

Royal Mail Special Delivery: Next-day delivery (before 13:00 the following working day). Orders must be placed by 11:00 AM for same-day dispatch. 

Order Dispatch: We aim to dispatch all orders placed before 11:AM on weekdays (subject to stock availability and no issues). Orders placed over the weekend will be dispatched on the following Monday. You'll receive an email once your order has been dispatched.

Delays: During exceptionally busy periods, dispatch may be delayed by 2-3 days. We will notify you if this happens.

EU Delivery & Customs

We cannot deliver to international Packstations or mail lockers.

Delivery Times: Typically 5–10 working days, though this can vary depending on destination, time of year, and any customs or carrier delays. If your package hasn't arrived within the estimated timeframe, please check your tracking and contact us if you have concerns.

VAT and Duties:

All EU orders are shipped Delivered Duty Paid (DDP), meaning you won't be charged customs duties or import VAT separately on delivery.

• Orders up to €150: VAT is included at checkout under the EU's IOSS scheme. No further charges apply.
• Orders over €150: VAT and duties are prepaid by us before the parcel reaches you. The carrier may apply a small handling fee (approx. €3) to cover customs clearance processing - this is the only additional charge you should expect.

We have no control over carrier handling fees and can't guarantee an exact amount, as it's set by the courier rather than us.

International Delivery & Customs

Delivery Times: International orders typically take 7-12 working days with Royal Mail or 1-3 working days with DHL, depending on the destination.

Customs Duties: International orders with the exception of the U.S are subject to customs charges once they reach the destination country. The recipient is responsible for paying these fees.

*U.S customers will be charged duties at checkout. 

VAT Removal: From 01/01/21, VAT will be automatically removed for orders delivered outside the UK and EU at checkout. However, you will be responsible for paying any customs duties, excise duties, or import VAT that may apply.

As with EU orders, we have no control over these charges, and we recommend contacting your local customs office before ordering to avoid surprises.

Shipping Locations

We currently ship to the following countries: Australia, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Ireland, Israel, Italy, Japan, Jordan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, South Korea, Romania, Singapore, Slovakia, Spain & Balearics, Sweden, Switzerland, Taiwan, Tasmania, Thailand, UAE, UK (including Isle of Man, Channel Islands), USA.

Missing Orders

If your order hasn’t arrived within the expected timeframe:

Check with neighbours: Sometimes packages are left with them without a notification.

Visit your local postal office: Packages may be returned there without notice.

Incorrect address: We are not responsible for orders placed with an incorrect address.

If you’ve checked both options, please email us at hola@idioma.world with your order number, and we will assist you.

Returns & Exchanges

We accept returns for full-priced items in resalable condition with tags attached. The item must be unworn and in its original condition.

Unacceptable Returns: Items in an unsaleable condition may be returned to you at your expense or incur a fee to cover cleaning/ironing costs. This fee will be deducted from your refund. Examples of unsaleable items include:

• Heavily creased garments
• Missing tags
• Stains or signs of wear

We value our premium-quality garments and ask that you return items with care. Properly handled returns make the process smoother for both parties.

For more information, please visit our Returns Page.