Returns & Exchanges

Details

We accept returns on all full-priced and discounted items purchased online, provided they are in a resalable condition - unworn, unwashed, with all original tags attached and packaging intact.

To be eligible for a full refund:

• You must notify us within 14 calendar days of receiving your order if you wish to return an item.
• You must return the item(s) to us within 14 days of notifying us (a total of 28 days from receipt).
• The item must be unworn, unwashed, and in its original condition, with all tags still attached.

We will issue a full refund for the item(s), excluding any original shipping costs, to the original payment method within 7 days of receiving the return. Depending on your card issuer, the refund may take up to 10 additional days to appear in your account.

If your return is received outside of the 14-day cancellation period, it may still be accepted at our discretion, in which case we may offer an exchange or refund as store credit.

You will receive an email notification once your return is received and inspected, and a follow-up confirming approval or rejection of the refund. If approved, the refund will be processed automatically to your original payment method.

Examples of unsaleable include: 

• Heavily creased garments
• Missing Tags 
• Any stains or signs of having been worn

Our garments are premium quality and deserve respect. Managing poorly handled returns takes considerable time and energy. Please consider this when returning your items to all online retailers. 

You will receive an email confirmation of the refund when it is processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If the item is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. 

If you bought from our online store, please go to returns.idioma.world to begin a return.

If you bought from us in-person, please send us an email at hola@idioma.world with details of your purchase.

Shipping

Please note we are not responsible for paying the shipping costs for returning your item. Original order shipping costs are also non-refundable.

If you are shipping an item over £50, it may be worth considering using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

It is also advisable to keep your shipping receipt just in case your shipment fails to reach our offices. This represents proof that you have sent the item back. If you hold on to this and your Return doesn’t turn up, then a claim by yourself can be submitted to the parcel carrier.

If you are returning goods from outside the UK please clearly mark the package as 'returned goods free of duty and tax' otherwise the goods will be unclaimed and returned to you.  

Exchanges

To begin an exchange please go to returns.idioma.world and enter your order number & email. Once we have confirmed availability of your replacement product you will need to send your item back to our stock centre. 

Once we have checked the condition of your item and confirmed the availability of the requested exchange we will send out the replacement free of charge. Depending on where you live, the time it takes for your exchanged product to reach you may vary.

Late or Missing Refunds

If you haven’t received a refund yet, there is often some processing time before a refund is posted. If possible please check with your bank that the payment is not pending. If you still have not received your refund, please contact us at hola@idioma.world